WHAT ARE YOUR SHIPPING OPTIONS?
Depending on the group you are buying for we offer 3 unique shipping options:
- GROUP PASS-OUT: This is our most used shipping option. It's free and your product will be passed out to you at a specified time and place. This option is for group orders only.
- IN-STORE PICK UP: Only for the Northwest Arkansas locals. This option will give you a bit of insurance on the delivery of your product. Pick it up whenever you want weekdays 9-5pm.
- USPS: Brand new option for most group orders. We'll individual ship your item to you. You will not receive your item the same day as Group Pass-Out or In-Store Pick-Up. But your family and friends can purchase a product and have it delivered directly to them.
WHEN WILL I GET MY PRODUCT?
After your groups item is taken "off-line" we will produce the item and ship the bulk order. If you ordered "In Store Pick Up" or "USPS" you will receive an email when your item is available or has shipped.
WHAT DOES IT MEAN WHEN MY PRODUCT GOES "OFF-LINE"?
Your group organizer has given us a date to remove a product from our website. This is the "OFF-LINE" date. After this date no more orders can be placed and we will start the process of producing your item. After this date your item will be available to ship between 1-2 weeks.
CUSTOM T-SHIRT ORDERS
WHAT IS YOUR MINIMUM ORDER?
If you would like to use our custom online ordering system, the minimum order is 50. The minimums on stickers, hats, embroidery and other items vary by the item; give us a call to talk specifics.
ARE YOU LICENSED WITH MY SCHOOL?
We are licensed with over 30 different schools and constantly working on more. Contact us here to find out if we can work together and make your design dreams come true!
WHAT IS YOUR CUSTOM ONLINE ORDERING SYSTEM?
Like any order you place with B-Unlimited, you will work with our sales team and artists to create a custom design. With our custom online ordering system, a unique page will be created for your group on our website. On this page your product will be available for pre-order to all your group members for the specified amount of time that you choose. Each group member will order and pay for their preferred size(s) and quantity. After your designated “take-down date”, we'll first take your item off the website so that no more orders can be placed. We will then print the shirts and make an alphabetized handout list for you that will be available when you pick up your completed order. Simple, right?
HOW DO I PLACE AN ORDER FOR MY GROUP?
Pick one of 2 ways!
- If you are part of a sorority, fraternity, business or other organization, click here to email us! Include:
o Your Contact Information (Name, Email, Phone Number, etc.)
o Artwork and/or design idea
o When you need the shirts
o Any other pertinent information
Call us at (479)-582-1515!
3. Stop by our design studio and talk to us! Get directions here.
HOW WILL MY ORDER SHIP?
If you are ordering a shirt online, you are placing a "pre-order". With pre-orders, your items will be printed at a specified future date and delivered to a contact person from your organization who will then be responsible for distributing your item directly to you. This contact will decide when the shirts will be printed and distributed. We will gladly give you their contact information if it's not already supplied in the product description.
If you are working with a sales representative to create a custom design, please notify your representative immediately of your desired shipping address (if outside of Northwest Arkansas).
WHEN WILL I RECEIVE MY ITEM(S)?
If you are placing an online “pre-order” (see description above), the contact person for your organization has set a pre-determined date for your group to receive ordered items. If possible, we will list a projected date in the product description.
HOW BIG CAN I PRINT ON A SHIRT?
For Adult t-shirts, Normal size is 12.5” W x 15” H and Jumbo size is 15” W x 17” H.
CAN I PRINT THE SAME ORDER ON ADULT AND YOUTH SIZES?
Yes, but not the “Normal size” print. Because of the screen-printing process, we cannot resize the design to print and look good from the broad scale of youth to adult sizes. Our recommended solution is to use a print size of approximately 9 to 10 inches so that your design fits youth sizes and adult sizes. Keep in mind; the design may be a bit smaller on an adult-sized shirt than you are accustomed to.
WHO HAS THE BEST CUSTOM ART AROUND?
B-Unlimited most certainly does.
WHAT KIND OF FILES SHOULD I SEND YOU?
Most of the time we will sit down together and dream up a custom design to fit your needs. If, however, you have done the design work on your own, we have some guidelines for submission. All files should be 300 DPI or a Vector File. Preferred file types are .PSD, .TIF, .EPS, .AI, .PDF, and .JPG. The design should be sized to print. If you are unsure about any of this or cannot provide these specific files please call us and we will be happy to work together for a solution.
HOW MUCH ARE THE SET UP FEES (AKA SCREEN FEES)?
Free for all basic orders! We strive to avoid fees and have simple cost-per-item pricing that we will give you upon your initial art request.
WHAT IS YOUR TURNAROUND TIME?
Typical turnaround time is 10-15 business days plus shipping time, if necessary. Turnaround time is only an estimate. Complex designs or orders with extra add-ons may increase turnaround time. If you have a deadline for your order, you must let us know when placing your order and a rush fee may apply. Taking longer than 24 hours to approve your digital proofs may delay your order. Any circumstances out of our control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate.
CAN I MIX AND MATCH INK OR SHIRT COLORS?
Yes, if the ink color does not change, you can order either two garment types or two shirt colors per order of 50 items. Additional fees apply for changing ink colors. Talk to your sales representative for more details.
CAN I MIX AND MATCH SHIRT SIZES/DO I HAVE TO ORDER IN DOZENS?
You can order as many different shirt sizes as you want and you DON'T have to order in dozens, unless otherwise stated. Please note, there is an additional charge for sizes 2XL and larger.
CAN I PRINT ON A SHIRT/PRODUCT NOT LISTED ON YOUR WEBSITE?
Of course! We print on thousands of different brands and products. To make it easy, we only list the most popular ones. If you know of an item that you would like to have, just drop us an email and we will make our best effort to locate it or we will find a comparable item that fits your needs!
I'M MISSING A FEW SHIRTS, WHAT HAPPENED?
We do our best to have 100% accuracy; however, it is possible that an order may have up to 5% misprinted or damaged items. Some shirts can be damaged upon arrival from the distributor, or there could be damage done during printing. We perform quality checks to ensure your satisfaction, but we strongly suggest ordering a few additional items to avoid shortages to your order.
DO I NEED TO PAY FOR MY SHIRTS NOW?
Yes, your payment must be received before your order is shipped or upon pickup.